This past spring I had the great fortune to attend the EntreLeadership one-day event with Dave Ramsey at the Cox Convention Center. This is different from his Total Money Makeover events. Seeing him speak in person was awesome! He is an amazing speaker who uses humor, humility, and his experiences to explain his company’s philosophy on creating a productive, successful workplace environment. He’s passing on lessons learned from growing his Nashville-based business from the bottom up. It was not an aha-moment for me, which has become so cliché. It was more like I stepped outside of my body and saw some things I’ve done in my career life.
The bottom line is something I’ve known for a while now and that’s how people are treated. From staff, clients, vendors – even competitors. I really feel like a lot of companies have forgotten this and it’s become an epidemic. You treat employees great, you’ll have happy customers. Respect vendors and competitors falls under “what goes around-comes around..”
Here are my notes but really, if you get an opportunity to go, do it. There is a book out but seeing him tell it in person is mind opening. I also really enjoyed John Acuff, author of the book Quitter, which is exactly what I’ve done as well a growing list of others. Chris Hogan was also great to see in person. What a voice!
Definitions in a workplace environment:
- The “Leader” is a person who rules, guides or inspires others.
- Entrepreneur: A person who organizes, operates and assumes risk for a venture.
- Entreleadership: The process of leading to cause a venture to grow and prosper.
The Playbook for success:
- A championship team is no accident.
PEOPLE Matter: (I capitalized People – this is huge to me!)
- Customers are people; don’t treat them like revenue units.
- Vendors are people; treat them like family.
- Team members are people, not units of production.
- Competitors are people; don’t destroy them to win.
Rabbi Daniel Lapin says: God Is inordinately pleased when we are obsessively, compulsively preoccupied with the needs of others.If you help enough people, you don’t have to worry about money.
Team and a Culture of Excellence Matters
Great organizations have unity intentionally.
5 main enemies of unity:
- Poor communication
- Unresolved disagreements
- Lack of shared purpose
- Sanctioned incompetence
Here are other tips:
- Proper hiring – take at least 5 interviews to hire the right person.
- Why team members fail: Leadership failure; Personal problems ; Incompetence
- Slow & steady matters – be the tortus.
- The most successful owners continue to read, learn and personally grow.
- Debt drastically increases risks and magnifies mistakes.
- It’s not the money; it’s the work that matters.
- You can win at business without losing your soul.
Big special thanks for my wonderful client Little Caesars Pizza and my good friend Peggy Davidson for offering me a seat in their section.